We ship all US/Canada orders from the UK via FedEx. Goods sent to the US should be import-free as they are under the threshold of $800. Canadian orders are subject to import charges. Once your order has been dispatched, you will receive an email conf

We ship all US/Canada orders from the UK via FedEx. Goods sent to the US should be import-free as they are under the threshold of $800. Canadian orders are subject to import charges. Once your order has been dispatched, you will receive an email confirmation with a tracking link.&#xA0;If you haven&apos;t received your order within 10 working days please contact <a href="mailto:support@ebiketuner.com">support@ebiketuner.com</a> and one of the team will get back to you quickly Customs Taxes &amp; Duties<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: Roboto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">ebiketuner ltd operates on a Delivered Duty Unpaid basis.&#xA0;This means that any outstanding import duties, clearance fee&#x2019;s, brokerage fees or other additional charges have to be paid by the customer upon delivery of your order. Please contact your local customs authority for more information. The customer must take full liability for any parcels returned to ebiketuner ltd due to unpaid customs charges or ignored/unseen emails from your customs office or chosen carrier. Any postal charges, returned shipment costs, customs charges and handling fees will be deducted from any due refund or exchange request.

Shipping

We offer a 30 day return policy, please allow up to 7 working days for your refund to be processed once received. To request a return please email support@ebiketuner.com with your order number, name and contact number. In order to return an item it m

<h2 id="isPasted">Returns Policy</h2>We offer a 30 day return policy, please allow up to 7 working days for your refund to be processed once received.To request a return please email support@ebiketuner.com with your order number, name and contact number.In order to return an item it must be sent back within 30 days of the delivery date at the buyers expense.&#xA0;It must be returned in its original packaging, unused. Please use a tracked service to ensure your return arrives safely, include your name in the package. Failure to do so will cause delays with your refund.We are unable to refund your original or return postage costs.&#xA0;If an item is returned without its original packaging intact we will charge a 10% restocking feeIf an item is returned damaged we have the right to deduct up to 50% of the original purchase priceWe highly recommend contacting us prior to purchasing to avoid unnecessary returns <h2 id="faulty-items">Faulty Items&#xA0;</h2>In the unlikely event your product arrives faulty. Please contact us first on support@ebiketuner.com and one of the team will get back to you promptly.Please note, our tuning kits should not be shrink wrapped or secured with electrical tape as this can damage the connections and cause moisture build&#xA0;up. We cannot replace any tuning kit under warranty if it returned to us with any of the following;1. Shrink Wrapped2. Wrapped in electrical tape or similar3. Dirty (mud, grease etc)&#xA0;Products that are sent back to us in any the above condition are not eligible for replacement&#xA0;<h2 id="returns-address">Returns Address&#xA0;</h2>Please contact us first before sending any returns back to us<div id="isPasted" style="caret-color: rgba(0, 0, 0, 0.847); color: rgba(0, 0, 0, 0.847); font-family: -apple-system-font; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; text-decoration: none;">Ebiketuner Returns, C/O Tarlu Fulfilment, 17 FACTORY ROAD, POOLE, BH16 5SN, UK</div> IMPORTANT: Please include your name &amp; order number in your package, failure to do so will cause delays with your refund/exchange. Please share your return proof of postage/tracking number so we monitor the return. Items sent back without proof of postage or a tracking number risk being lost and refunds being denied.&#xA0;&#xA0;

Returns

Please feel free to reach out to our support team any time!

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Shipping & Returns - Select your country/territory for detailed info

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EU Customers

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