ShippingUpdated 10 months ago

We ship all US/Canada orders from the UK via FedEx. Goods sent to the US should be import-free as they are under the threshold of $800. Canadian orders are subject to import charges. Once your order has been dispatched, you will receive an email confirmation with a tracking link. 

If you haven't received your order within 10 working days please contact [email protected] and one of the team will get back to you quickly

Customs Taxes & Duties

ebiketuner ltd operates on a Delivered Duty Unpaid basis. This means that any outstanding import duties, clearance fee’s, brokerage fees or other additional charges have to be paid by the customer upon delivery of your order. Please contact your local customs authority for more information. The customer must take full liability for any parcels returned to ebiketuner ltd due to unpaid customs charges or ignored/unseen emails from your customs office or chosen carrier. Any postal charges, returned shipment costs, customs charges and handling fees will be deducted from any due refund or exchange request.